Resolving issues
Viewing the current status across the site
Bookmark this page and spend a couple minutes daily checking the platform for alerts and reviewing upcoming maintenance for your assets.
The status page provides a high level view of the health of assets.
The top section of the page displays various the overall status organised by areas and subareas, each labeled with the area ID like "ABCD-BISCT-1234" and statuses such as "Healthy", "Warning" or "Alert". You can dive deeper into specific areas by clicking on them, revealing more detailed subareas. The number in each card denotes the number of active issues.
Below the asset health overview, there's a section labeled 'Alerts,' formatted as a table. This part of the dashboard is designed to provide immediate visibility into active issues. It lists alerts by area and asset, includes a status indicator, details of the alert, and an action to manage issues.
Notifications
Email notifications will be sent when alerts are generated by the system.
Managing issues
To resolve issues, find the "Resolve Issue" button. This button can be found in the alerts section of the status page, when there is an active issue, as well as on the sensor page of an asset for example "[Site name] > [Area name] > [Asset name] > Drive"
To report an issue with no notification or alarm, find the sensor page for the asset, for example "[Site name] > [Area name] > [Asset name] Drive > Motor". Click the "Report Issue" button and follow the form to submit feedback. More details on finding assets can be found here.
Submitting feedback is easy, once you've clicked the Resolve or Report Issue button. You'll be presented with a form with 3 questions.
- First select the Failure mode
- Then select the Failure cause
- The action taken
- Finally, click Submit Report or Resolve.
Feedback is used to improve on the accuracy of our alerts.