Troubleshooting
A gateway is offline
- Power cycle the device, by unplugging the power cable, and plugging it back in.
- Both the orange and blue LEDs should turn on.
- Then the orange LED should remain solid.
- If sensors are waiting to communicate with the gateway, the blue LED will turn on.
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If the LED is solid green or orange LED is flashing slowly, please check the modem.
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For any other LED sequence please contact Tim @ Factory AI.
A modem is offline
There are two types of modems, the portable Telstra 4GX modem and the high-temperature modem (located in the oven hall and mounted externally to the enclosure.)
Telstra 4GX modem is offline
- After troubleshooting the gateway, and you see either a solid green or orange LED flashing slowly, restart the modem.
- The power switch is located at the top right side (between the power supply.) The modem will confirm you want to shut down the device.
- Press OK.
- After the device has shut down, press and hold the power button until you see the Telstra logo again.
High-temp modem is offline
- Power cycle the device