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Logging into Predict

Get started with Factory AI Predict by logging into your account. Our multi-step authentication system provides multiple secure ways to access your predictive maintenance platform.

What you'll need​

  • A modern desktop browser (we recommend Google Chrome or Firefox)
  • Your Factory AI account credentials
  • Access to your email for passwordless authentication (optional)
  • A registered passkey device for advanced authentication (optional)

Login Process​

Factory AI Predict uses a modern, multi-step authentication system that adapts to your available authentication methods.

Step 1: Navigate to Login​

  1. Navigate to https://[customer-domain].f7i.ai/login
  2. You can find your customer domain in the sign-in instructions sent via email

Step 2: Enter Your Email​

Login Page Email Step

  1. Enter your email address in the email field
  2. Click Continue to proceed to the next step

The system will automatically check for available authentication methods for your account.

Step 3: Authentication Method​

After entering your email, the system checks what authentication methods are available for your account:

Biometric Authentication (If Available)​

If you have biometric authentication set up on your account, the system will automatically prompt you to authenticate using your biometrics:

  1. Your browser will prompt you to use your registered biometric authentication
  2. Use your fingerprint, face ID, or security key as configured
  3. You'll be automatically signed in upon successful authentication

If biometric authentication fails or times out, you'll be redirected to the password authentication step.

Password Authentication (Default)​

Login Page Password Step

If you don't have biometric authentication set up, or if biometric authentication fails, you'll see the password authentication screen:

  1. Enter your password in the password field
  2. Click Continue with Password to sign in

From this screen, you also have additional authentication options:

Email OTP (Passwordless Login)​
  1. Click Sign in without password
  2. Re-enter your email address when prompted
  3. Click Send Email Code
  4. You'll receive an 8-digit code via email
  5. Enter the code to complete authentication
Forgot Password​
  1. Click Forgot your password?
  2. Re-enter your email address when prompted
  3. Click Send Reset Code
  4. Check your email for password reset instructions
  5. Follow the link to create a new password

SSO (Single Sign-On)​

If your organization has SSO configured:

  1. From the password step, click SSO
  2. You'll be redirected to your organization's identity provider
  3. Sign in with your corporate credentials
  4. You'll be redirected back to Factory AI Predict
Password Requirements

Passwords must be at least 12 characters and contain:

  • An uppercase letter
  • A lowercase letter
  • A number
  • A special character

Email Verification (8-Digit Code)​

When using Email OTP (passwordless login):

  1. After re-entering your email address, check your email for an 8-digit verification code
  2. Enter the 8-digit code in the verification field
  3. Click Verify to complete authentication

First-Time Login​

If this is your first time accessing Factory AI, you'll arrive via an emailed invitation rather than the login page. The invitation flow walks you through verifying your email, setting a password, and (optionally) adding a passkey.

See Accepting Your Invitation for the full step-by-step guide.

After your account is set up, return to https://[customer-domain].f7i.ai/login to sign in normally — the steps above apply from then on.

Troubleshooting​

Common Issues​

Email not recognized

  • Verify you're using the correct email address
  • Check if you need to sign up for an account first
  • Contact your administrator if you should have access

Password not working

  • Use the "Forgot your password?" link to reset (you'll need to re-enter your email)
  • Ensure caps lock is off
  • Check for any browser auto-fill issues

Biometric authentication fails

  • Try the authentication again if prompted
  • Ensure your device supports biometric authentication
  • Check browser permissions for biometric authentication
  • You'll automatically fall back to password authentication

8-digit email code not received

  • Check your spam/junk folder
  • Verify your email address was entered correctly when prompted
  • Wait a few minutes and try requesting a new code
  • Contact support if issues persist

Browser Compatibility​

For the best experience with advanced authentication features:

  • Chrome/Edge: Full support for all authentication methods
  • Firefox: Full support for all authentication methods
  • Safari: Basic support (password and email verification)

Security Features​

Factory AI Predict implements several security measures:

  • Adaptive authentication: Automatically detects available authentication methods
  • Multi-factor authentication (MFA): Support for biometric authentication and email verification
  • Biometric authentication: Advanced passwordless security using device biometrics
  • Email verification: 8-digit codes for passwordless authentication
  • Session management: Automatic logout after inactivity
  • Secure transmission: All data encrypted in transit
  • Progressive fallback: Graceful degradation from biometric to password authentication

After successful authentication, you'll be redirected to the Factory AI Predict dashboard where you can begin monitoring your assets and predictive maintenance insights.

Setting Up Passkeys (Biometric Authentication)​

To enable the fastest and most secure login experience, you can set up passkeys for passwordless biometric authentication. This allows you to sign in using your fingerprint, Face ID, Touch ID, Windows Hello, or hardware security keys.

What are Passkeys?​

Passkeys are a modern, secure authentication method that replaces passwords with cryptographic keys stored on your devices. They provide:

  • Enhanced security: No passwords to steal or phish
  • Faster login: Authenticate with a touch or glance
  • Cross-device sync: Use the same passkey across your devices (depending on your device ecosystem)
  • Privacy protection: Your biometric data never leaves your device

Setting Up Your First Passkey​

To set up passkey authentication after your initial login:

  1. Access Security Settings:

    • Navigate to Settings → Security in the Predict interface
    • Or go directly to /predict/settings/security

  2. Add New Passkey:

    • In the "Passwordless Authentication" section, click "Add New Passkey"
    • Enter an optional nickname to identify your device (e.g., "MacBook Touch ID", "YubiKey", "Phone Fingerprint")
    • Click "Register Passkey"

  3. Complete Device Authentication:

    • Your browser will prompt you to authenticate using your device's available methods:
      • Touch ID/Face ID (Mac/iOS devices)
      • Windows Hello (Windows devices with biometric sensors)
      • Fingerprint scanner (Android devices)
      • Hardware security key (YubiKey, etc.)
    • Follow the prompts to complete registration

  4. Confirmation:

    • Once registered, your passkey will appear in the security settings
    • You can now use this passkey for future logins

Supported Devices and Methods​

Platform Authenticators (Built-in)​

  • macOS: Touch ID, Face ID (on supported Macs)
  • iOS: Touch ID, Face ID
  • Windows: Windows Hello (fingerprint, face recognition, PIN)
  • Android: Fingerprint, face unlock, screen lock

Hardware Security Keys​

  • YubiKey (USB-A, USB-C, NFC, Lightning)
  • Google Titan Security Key
  • Modern security keys (FIDO2-compatible)
  • Hardware authenticators (CTAP2-compliant)

Managing Your Passkeys​

From the Security Settings page, you can:

  • View all registered passkeys with their nicknames and registration dates
  • Rename passkeys to help identify them (click the edit icon)
  • Remove passkeys you no longer use (click the trash icon)
  • See device types (Hardware Key, Device Biometric, Security Key)
  • Check last used dates for security monitoring

Using Passkeys for Login​

Once set up, passkeys work automatically:

  1. Enter your email on the login page
  2. If you have passkeys registered, you'll be automatically prompted to authenticate
  3. Use your biometric method or security key when prompted
  4. You'll be signed in immediately upon successful authentication

If passkey authentication fails or times out, you'll automatically fall back to the password authentication screen.

Best Practices​

  • Register multiple passkeys: Set up passkeys on different devices for backup access
  • Use descriptive nicknames: "MacBook Touch ID", "iPhone Face ID", "Work YubiKey"
  • Keep passkeys active: Regularly use your registered devices to ensure they remain functional
  • Remove old devices: Delete passkeys for devices you no longer use

Troubleshooting Passkey Setup​

Browser not prompting for passkey registration

  • Ensure you're using a modern browser (Chrome 67+, Firefox 60+, Safari 14+, Edge 18+)
  • Check that your device supports biometric authentication
  • Verify browser permissions for authentication

Biometric authentication not working

  • Ensure your device's biometric sensors are configured and working
  • Check that you're signed into your device's biometric system
  • Try using a different authentication method (PIN, pattern, password)

Hardware key not recognized

  • Ensure your security key supports modern authentication standards
  • Try different USB ports or connections
  • Check for firmware updates for your security key

Security Notes​

  • Your biometric data never leaves your device - only cryptographic signatures are sent
  • Passkeys are unique per website - they cannot be used to track you across sites
  • Devices store passkeys securely - they're protected by your device's secure enclave
  • No shared secrets - even Factory AI cannot access your passkey data

Ready to set up your passkeys? Navigate to Settings → Security in the Predict interface after logging in!